Cancellation policy

Last updated: 28 October 2026

Cancelling before we dispatch

Because we make our products in small batches and dispatch quickly, please email us as soon as possible with your order number if you want to cancel. If your order has not been dispatched, we will cancel it and refund you in full, including the R69.00 shipping fee.

Cancelling after we dispatch

Once your order has been handed to The Courier Guy it can no longer be cancelled. You can still return it under our Refund and returns policy, including the 7-day cooling-off right where it applies.

If we cancel your order

We may cancel an order if an item is out of stock, a price or description was wrong, we cannot deliver to your area, or we suspect fraud. We will tell you by email and refund you in full within 10 working days.

Cancelling during payment

If you cancel on the Yoco payment page, no payment is taken and no order is created.

Questions? Click here to email, or use our contact page.