Refund and returns policy

Last updated: 28 October 2026

Change of mind (7-day cooling-off)

You may cancel your online purchase without giving a reason within 7 days of receiving your goods, as the Electronic Communications and Transactions Act allows. To qualify, the product must be unopened, unused and in its original sealed condition. For hygiene and safety reasons we cannot take back skin butter, leather polish or dog treats that have been opened or used, unless they are faulty (see below). The cooling-off right also does not apply to foodstuffs and other goods intended for everyday consumption.

To return an item, email us within the 7 days with your order number. We will tell you where to send it. For a change-of-mind return you pay the cost of sending it back, and the R69.00 shipping fee you paid on the original order is not refunded.

Faulty, damaged or wrong items

If your product arrives damaged, defective or is not what you ordered, or fails within 6 months of delivery, tell us within 6 months of delivery and send photos where possible. Under the Consumer Protection Act you may choose a refund, a replacement or a repair. In these cases we cover the return shipping and refund the shipping fee too.

How refunds are paid

Refunds are paid back to the original payment method through Yoco. We refund within 10 working days of receiving and checking your returned goods (or of approving a cancellation or a faulty-item claim that needs no return), and always within 30 days. Your bank may take a few extra days to show the money.

Orders that never arrive

If your order has not reached your locker within the time shown in our Delivery policy, contact us and we will trace it with The Courier Guy and either resend it or refund you.

Questions? Click here to email, or use our contact page.